Our mission is to help organisations enhance employee satisfaction, retention, and productivity through AI-powered insights. Central to this mission is our commitment to transparency about the data we collect about you and your organisation, how it is used, and with whom it is shared.

This Privacy Policy applies when you use our Services (described below). We offer our users choices about the data we collect, use and share as described in this Privacy Policy and Cookie Policy.

Our registered users (“Members”) create or join organisations (“Organisations”) to engage with their co-workers, respond to daily and periodic surveys, and contribute to enhancing workplace culture. Members are categorised as follows: Admins, who can manage organisation settings, conduct surveys, view analyses, and handle billing; and Members, who can participate in surveys, receive notifications, and view profiles of other organisation members. Additionally, content and data on some of our Services are accessible to non-members (“Visitors”).

We log usage data when you visit our sites, such as when you view or click on content (e.g. learning video) or ads (on or off our sites), perform a search, share and download content, update a profile, answer a survey or join/quit a team. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.

As further described in our Cookie Policy, we use cookies and similar technologies (e.g., pixels and ad tags) to collect data (e.g., device IDs) to recognise you and your device(s) on, off and across different services and devices where you have engaged with our Services. We also allow some others to use cookies as described in our Cookie Policy. You can opt out from our use of data from cookies and similar technologies that track your behaviours on the sites of others for ad targeting and other ad-related purposes. For Visitors, the controls are here.

When you visit or leave our Services (including some plugins and our cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to and the time of your visit. We also get information about your network and device (e.g., IP address, proxy server, operating system, web browser and add-ons, device identifier and features, cookie IDs and/or ISP, or your mobile carrier). If you use our Services from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS or other tools to identify your precise location.

We receive information about your visits and interaction with services provided by others when you visit others’ services that include our ads, cookies or similar technologies.

Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will notify you and may also modify this Privacy Policy.

How we use your personal and organisation data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide and personalise our Services, so that our Services can be more relevant and useful to you and your organisation.

By utilising your data, we ensure seamless access to our services while respecting your personal and organisational settings.

We will contact you through email and notices posted on our websites, notifications to your notification inbox, and other ways through our Services, including push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use our Services, organisation updates, reminders, recommendations and promotional messages from us and our partners. You may change your communication preferences at any time. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices. We also enable communications between you and others through our Services, including Slack and WhatsApp.

We will show you ads called sponsored content which look similar to non-sponsored content, except that they are labeled as advertising (e.g., as “ad” or “sponsored”). If you take an action (such as click) on these ads, your action is associated with your name and viewable by others, including the advertiser.

In addition to advertising our Services, we use members’ organisation data and content for promoting intra-organisation communications and engagement, such as by showing other members in your organisations that you have used a feature on our Services.

We use data (which can include your communications) to investigate, respond to and resolve complaints and for Service issues (e.g., bugs).

We use your data to produce and share insights that do not identify you. For example, we may use your data to generate statistics about our members, their profession or industry, and organisations, to calculate ad impressions served or clicked on, or to publish visitor demographics for a Service or create demographic workforce insights.

We use your data (including your communications) for security purposes or to prevent or investigate possible fraud or other violations of our User Agreement and/or attempts to harm our Members, Visitors or others.

Any data that you include on your profile and any content you share on our Services will be seen by only members of your organisation, consistent with your settings.

Some organisation need, for legal or professional compliance, to archive their survey responses, and will use services of others to provide these archival services. We enable archiving of survey responses outside of our Services. Because all surveys are anonymous, no survey responses are associated with a member’s identity.

Other services may look up your profile. When you opt to link your account with other services, personal data will become available to them. The sharing and use of that personal data will be described in, or linked to, a consent screen when you opt to link the accounts. For example, you may link your Slack account to send and receive notifications, or your email provider may give you the option to upload team resources into its own service. Third-party services have their own privacy policies, and you may be giving them permission to use your data in ways we would not. You may revoke the link with such accounts.

We will share your personal data with our affiliates to provide and develop our Services. We may combine information internally across the different Services covered by this Privacy Policy to help our Services be more relevant and useful to you and others. For example, we may personalise your tasks or recommendations for improving your team culture based on the analysis of your team and organisation surveys.

We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of L10, our Members, personnel or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

We generally retain your personal data and organisational data for as long as your account remains active or as necessary to provide you with our services. This includes information that you or others provide to us, as well as data generated or inferred from your usage of our services.

Even if you only engage with our services once a year to respond to an annual survey, we will continue to retain your information and keep your profile active unless you decide to close your account. In some cases, we may choose to retain certain information, such as insights about service usage and analysis of surveys, in a depersonalised or aggregated form.

We provide various options regarding the collection, use, and sharing of your data, including the ability to delete or correct information related to your organisational members and organisational information. Our settings allow you to control and manage the personal data we hold about you.

For the personal and organisational data we have, you can request to delete some or all of your data if it is no longer necessary for us to provide services to you. You can also edit certain data through your account and request changes, updates, or corrections in cases where the information is inaccurate.

If you wish to object to or limit the use of your data, you can ask us to stop using all or part of it, especially if we no longer have a legal right to retain it or if your personal data is inaccurate or unlawfully held. Additionally, you have the right to access your data and can request a copy of it.

Visitors can submit these requests by contacting us at contact@L10.tech, and we will review each request in accordance with applicable laws.

If you decide to close your account, your personal data will typically become invisible to others on our services within 24 hours. For organisation administrators wishing to close the organisation account, the organisational data will generally cease to be visible to others within 24 hours after identity verification. We typically delete information related to closed personal and organisational accounts within 30 days of the account closure, unless otherwise specified below.4o mini

We retain your data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud, enforce our User Agreement, or fulfil your request to "unsubscribe" from further messages from us. We will retain de-personalised information after your account has been closed.

Information you have shared with others (e.g., through uploading team resources updates or messages) will remain visible after you close your account or delete the information from your own profile or mailbox, and we do not control data that other Members have copied out of our Services. Organisation content associated with closed accounts will show an unknown user as the source. Your profile may continue to be displayed in the services of others (e.g., search engine results) until they refresh their cache.

We implement security safeguards designed to protect your data, such as HTTPS and AES-256 encryption. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. For more details regarding L10's commitment to invest in its security infrastructures, we invite you to read our Security page.

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services you have requested) and “legitimate interests.”

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at contact@L10.tech.

We currently do not share personal data with third parties for their direct marketing purposes without your permission.

If you have questions or complaints regarding this Policy, please contact us at contact@L10.tech.