User Agreement
Effective 1th November 2024
We Put Our Users First
We have written this User Agreement to be clear and transparent about your rights and responsibilities when using L10.
Our mission is to reimagine employee experience by transforming daily feedback into actionable insights. We help teams become more transparent, engaged, productive and successful through AI-powered continuous listening and early intervention. Central to this mission is our commitment to be transparent about the data we collect about you, your team, and organisation. We maintain the highest standards of data privacy and security, ensuring your information is protected while being used to generate valuable insights that improve workplace culture.
1. Introduction
1.1 Contract
When you use our Services you agree to all of these terms. Your use of our Services is also subject to our Cookie Policy and our Privacy Policy, which covers how we collect, use, share, and store your personal information.
You agree that by clicking "Sign Up", "Try Now", "Join Now", "Start 30-Day Trial" or similar, registering, accessing or using our services (described below), you are agreeing to enter into a legally binding contract with TeamCulture.ai Limited (operating as "L10") (even if you are using our Services on behalf of a company). If you do not agree to this contract ("Contract" or "User Agreement"), do not click "Sign Up" (or similar) and do not access or otherwise use any of our Services. If you wish to terminate this contract, at any time you can do so by closing your account and no longer accessing or using our Services.
L10
You are entering into this Contract with TeamCulture.ai Limited (operating as "L10") (also referred to as "we" and "us").
This Contract applies to L10 and other L10-related sites, apps, communications and other services that state that they are offered under this Contract ("Services"), including the offsite collection of data for those Services, such as our surveys and analytics. L10 will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
Service
Registered users of our Services are "Members" and unregistered users are "Visitors".
As a Visitor or Member of our Services, the collection, use and sharing of your personal data is subject to this User Agreement (which includes our Privacy Policy, Cookie Policy, other documents referenced in this User Agreement) and updates.
Member Roles

L10 offers two types of member roles:

  1. Admins — Have full access to all features including:
    • Viewing and editing all content
    • Managing billing and organisation settings
    • Setting up and conducting surveys
    • Viewing and analysing results
  2. Members — Have limited access including:
    • Participating in surveys
    • Viewing user profiles within their organisation
1.2 Change
We may make changes to the Contract.
We may modify this Contract, our Privacy Policy and our Cookies Policy from time to time. If we make material changes to it, we will provide you notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. We agree that changes cannot be retroactive. If you object to any changes, you may close your account in the settings page. Your continued use of our Services after we publish or send a notice about our changes to these terms means that you are consenting to the updated terms as of their effective date.
2. Obligations
2.1 Service Eligibility
Here are some promises that you make to us in this Contract: You're eligible to enter into this Contract and you are at least our "Minimum Age."
To use the Services, you agree that: (1) you must be the "Minimum Age" or older; (2) you will only have one L10 account, which must be in your real name; and (3) you are not already restricted by L10 from using the Services. Creating an account with false information is a violation of our terms, including accounts registered on behalf of others or persons under the age of 16.
"Minimum Age" means 16 years old. However, if law requires that you must be older in order for L10 to lawfully provide the Services to you without parental consent (including using of your personal data) then the Minimum Age is such older age.
2.2 Your Account
You will not share an account with anyone else and will follow our rules and the law.
Members are account holders. You agree to: (1) not transfer any part of your account (e.g., survey responses and insights) and (2) follow the law and our list of Dos and Don'ts. You are responsible for anything that happens through your account unless you close it or report misuse.
As between you and others (including your team and organisation members), your account belongs to you. However, if the Services were purchased by another party for you to use (e.g. organisation accounts), the party paying for such Service has the right to control access to and get reports on your use of such paid Service; however, they do not have rights to your personal account.
2.3 Payment
You'll honour your payment obligations and you are okay with us storing your payment information. You understand that there may be fees and taxes that are added to our prices.

If you buy any of our paid Services ("Paid Services"), you agree to pay us the applicable fees and taxes through our secure payment processor, Stripe. Failure to pay these fees will result in the termination of your paid Services. Also, you agree that:

  1. Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
  2. We may store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your Services and to use to pay other Services you may buy.
  3. If you purchase a subscription, your payment method will be charged at the end of each month, unless specified otherwise, for the fees and taxes applicable to that period, based on the highest number of subscribed members at the end of the month. To avoid future charges, cancel or suspend your Paid Services before the renewal date.
  4. We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase.
  5. You can get a copy of your invoice through your L10 account settings.
2.4 Notices and Messages
You're okay with us providing notices and messages to you through our websites, apps, and contact information. If your contact information is out of date, you may miss out on important notices.
You agree that we will provide notices and messages to you in the following ways: (1) within the Service, or (2) sent to the contact information you provided us (e.g., email, mobile number, physical address). You agree to keep your contact information up to date.
2.5 Sharing
When you share information on our Services, others can see, copy and use that information.
Our Services allow sharing of information in many ways, such as through survey responses, organisational resources, and messages. Information and content that you share or post may be seen by other members of your teams or organisations. Where we have made settings available, we will honour the choices you make about who can see content or information.
We are not obligated to publish any information or content on our Service and can remove it with or without notice.
3. Rights and Limits
3.1 Your License to L10
You own all of the content, feedback and personal information you provide to us, but you also grant us a non-exclusive license to it. We'll honour the choices you make about who gets to see your information and content.
As between you and L10, you own the content and information that you submit or share on the Services, and you are only granting L10 and our affiliates the following non-exclusive license:

A worldwide, transferable and sub-licensable right to use, copy, modify, distribute, publish and process, information and content that you provide through our Services and the services of others, without any further consent, notice and/or compensation to you or others. These rights are limited in the following ways:

  1. You can end this license for specific content by deleting such personal content from the Services, or generally by closing your account, except (a) to the extent you shared anonymously, (b) to the extent you shared it with others as part of the Service and they copied, re-shared it or stored it and (c) for the reasonable time it takes to remove from backup and other systems.
  2. We will not include your content in advertisements for the products and services of third parties without your separate consent (including sponsored content). However, we have the right, without payment to you or others, to serve ads near your content and information as noted in the Privacy Policy.
  3. We will get your consent if we want to give others the right to publish your content beyond the Services.
  4. While we may edit and make format changes to your content (such as translating it, modifying the size, layout or file type or removing metadata), we will not modify the meaning of your expression.
  5. Because you own your content and information and we only have non-exclusive rights to it, you may choose to make it available to others.
3.2 Service Availability
We may change or end any Service or modify our prices prospectively.
We may change, suspend or discontinue any of our Services. We may also modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.
We don't promise to store or keep showing any information and content that you've shared. L10 is not a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our User Agreement.
3.3 Other Content, Sites and Apps
Your use of others' content and information posted on our Services, is at your own risk.
Others may offer their own content and services through our Services, and we aren't responsible for those third-party activities.
By using the Services, you may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. L10 generally does not review content provided by our Members or others. You agree that we are not responsible for others' (including other Members') content or information. We cannot always prevent this misuse of our Services, and you agree that we are not responsible for any such misuse.
3.4 Limits
We have the right to limit how you connect and interact on our Services.
L10 reserves the right to limit your use of the Services, including your ability to contact other Members. L10 reserves the right to restrict, suspend, or terminate your account if you breach this Contract or the law or are misusing the Services (e.g., violating any of the Dos and Don'ts).
3.5 Intellectual Property Rights
We're providing you notice about our intellectual property rights.
L10 reserves all of its intellectual property rights in the Services. Trademarks and logos used in connection with the Services are the trademarks of their respective owners. L10 trademarks, service marks, graphics and logos used for our Services are trademarks or registered trademarks of TeamCulture.ai Limited.
3.6 Automated Processing
We use data and information about you to make relevant suggestions to you and others.
We use the information and data that you provide and that we have about Members to make recommendations for content and features that may be useful to you. For example, we use data and information about you to recommend actions to you and your team or organisation to improve workplace culture. Keeping your profile accurate and up to date helps us to make these recommendations more accurate and relevant.
4. Disclaimer and Limit of Liability
4.1 No Warranty
This is our disclaimer of legal liability for the quality, safety, or reliability of our Services.
L10 and its affiliates makes no representation or warranty about the services, including any representation that the services will be uninterrupted or error-free, and provide the services (including content and information) on an "as is" and "as available" basis. To the fullest extent permitted under applicable law, L10 and its affiliates disclaim any implied or statutory warranty, including any implied warranty of title, accuracy of data, non-infringement, merchantability or fitness for a particular purpose.
4.2 Exclusion of Liability
These are the limits of legal liability we may have to you.
To the fullest extent permitted by law (and unless L10 has entered into a separate written agreement that overrides this contract), L10, including its affiliates, will not be liable in connection with this contract for lost profits or lost business opportunities, reputation (e.g., offensive or defamatory statements), loss of data (e.g., down time or loss, use of, or changes to, your information or content) or any indirect, incidental, consequential, special or punitive damages.
L10 and its affiliates will not be liable to you in connection with this contract for any amount that exceeds (a) the total fees paid or payable by you to L10 for the services during the term of this contract, if any, or (b) (USD) $1.
4.3 Basis of the Bargain; Exclusions
The limitations of liability in this Section 4 are part of the basis of the bargain between you and L10 and shall apply to all claims of liability (e.g., warranty, tort, negligence, contract and law) even if L10 or its affiliates has been told of the possibility of any such damage, and even if these remedies fail their essential purpose.
These limitations of liability do not apply to liability for death or personal injury or for fraud, gross negligence or intentional misconduct, or in cases of negligence where a material obligation has been breached, a material obligation being such which forms a prerequisite to our delivery of services and on which you may reasonably rely, but only to the extent that the damages were directly caused by the breach and were foreseeable upon conclusion of this Contract and to the extent that they are typical in the context of this Contract.
5. Termination
We can each end this Contract, but some rights and obligations survive.

Both you and L10 may terminate this Contract at any time with notice to the other. On termination, you lose the right to access or use the Services. The following shall survive termination:

  1. Our rights to use and disclose your feedback;
  2. Members and/or Visitors' rights to further re-share content and information you shared through the Services;
  3. Sections 4, 6, 7, and 8.2 of this Contract;
  4. Any amounts owed by either party prior to termination remain owed after termination.
You can choose to close your account by contacting our support team.
6. Governing Law and Dispute Resolution
In the unlikely event we end up in a legal dispute, you and L10 agree to resolve it in the courts of London using law of England and Wales.
If you want to take legal action against us in the courts, only the courts of London can deal with any matter relating to these terms and conditions.
7. General Terms
Here are some important details about the Contract.
If a court with authority over this Contract finds any part of it unenforceable, you and we agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and we agree to ask the court to remove that unenforceable part and still enforce the rest of this Contract.
This Contract (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.
If we don't act to enforce a breach of this Contract, that does not mean that L10 has waived its right to enforce this Contract. You may not assign or transfer this Contract (or your membership or use of Services) to anyone without our consent. However, you agree that L10 may assign this Contract to its affiliates or a party that buys it without your consent. There are no third-party beneficiaries to this Contract.
You agree that the only way to provide us legal notice is at the addresses provided in Section 10.
8. Dos and Don'ts
8.1 Dos

You agree that you will:

  1. Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, export control laws, tax laws, and regulatory requirements;
  2. Provide accurate information to us and keep it updated;
  3. Use your real name on your profile; and
  4. Use the Services in a professional manner.
8.2 Don'ts

You agree that you will not:

  1. Create a false identity on L10, misrepresent your identity, create a Member profile for anyone other than yourself (a real person), or use or attempt to use another’s account;
  2. Develop, support, or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins, and add-ons or any other technology) to scrape the Services or otherwise copy profiles and other data from the Services;
  3. Override any security feature or bypass or circumvent any access controls or use limits of the Service (such as caps on keyword searches or profile views);
  4. Copy, use, disclose, or distribute any information obtained from the Services, whether directly or through third parties (such as search engines), without the consent of L10;
  5. Disclose information that you do not have the consent to disclose (such as confidential information of others, including members of your teams or organisations);
  6. Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets, or other proprietary rights. For example, do not copy or distribute (except through the available sharing functionality) the posts or other content of others without their permission, which they may give by posting under a Creative Commons license;
  7. Violate the intellectual property or other rights of L10, including, without limitation, (i) copying or distributing our content, videos, or other materials, or (ii) copying or distributing our technology, unless it is released under open-source licenses; (iii) using the word “L10” or our logos in any business name, email, or URL;
  8. Post anything that contains software viruses, worms, or any other harmful code;
  9. Reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive the source code for the Services or any related technology that is not open source;
  10. Imply or state that you are affiliated with or endorsed by L10 without our express consent (e.g., representing yourself as an accredited L10 consultant);
  11. Rent, lease, loan, trade, sell/re-sell, or otherwise monetise the Services or related data or access to the same, without L10’s consent;
  12. Deep-link to our Services for any purpose other than to promote your profile or a Group on our Services, without L10’s consent;
  13. Use bots or other automated methods to access the Services, add or download contacts, send or redirect messages;
  14. Monitor the Services’ availability, performance, or functionality for any competitive purpose;
  15. Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Services;
  16. Overlay or otherwise modify the Services or their appearance (such as by inserting elements into the Services or removing, covering, or obscuring an advertisement included on the Services);
  17. Interfere with the operation of, or place an unreasonable load on, the Services (e.g., spam, denial of service attack, viruses, gaming algorithms); and/or
  18. Violate any additional terms concerning a specific Service that are provided when you sign up for or start using such Service.
9. Complaints Regarding Content
Contact information for complaints about content provided by our Members.
We respect the intellectual property rights of others and require that information posted by Members be accurate and not in violation of the intellectual property rights or other rights of third parties. You may contact us here for complaints concerning content posted by our Members.
10. How To Contact Us
You may contact us for general inquiries, legal notices, or service of process.